18x Privacy Policy

Information Collected

18x collects various types of information to provide high-quality and secure services to users in Malaysia. Data includes:

Account information: Name, phone number, email address, and user registration details.
Device & browser information: Technical data such as IP address, device type, browser, approximate location, and language used.
Payment information: Transaction details via local payment methods including Boost, GrabPay, and bank transfers, all in MYR currency.
Cookies and similar technologies: Used to optimize experience, verify login, and for marketing purposes.
Usage data: Betting activity, transaction history, platform interactions, and customer support information.

Purpose of Information Use

Collected data is used for:

Providing, maintaining, and improving the 18x platform.
Processing payments efficiently and securely.
Enforcing account security and preventing fraudulent activity.
Delivering efficient and accurate customer support.
Complying with all local legal and regulatory requirements.
Delivering personalized user experiences through data analytics and marketing.

Cookies & Tracking

18x uses cookies to save user preferences, login status, and monitor site usage. Third-party cookies may also be used for advertising and analytics but don’t collect personal data without consent.

Users can adjust cookie settings via their browsers, though this may impact full platform functionality.

Data Storage & Security

18x is dedicated to protecting user data with SSL encryption, strict access controls, and ongoing monitoring. Data is stored only as long as legally and operationally required.

We also conduct regular audits to ensure compliance with strict data security standards.

Personal information is never sold or shared with third parties without consent, except when necessary for platform operations such as payment processing and support services provided by trusted partners under confidentiality agreements.

We also comply with privacy laws that give users control over their data.

User Rights

Users have the right to access, correct, and request deletion of their personal data according to local laws. For data requests or inquiries, users can contact 18x support.

Users can also manage cookie usage through their browser settings.

For further inquiries, we encourage users to visit the FAQ, or by using the link Register and Log In for account access.